Tried to access Hellawell, D., & Hancock, N. (2001). A case study of the changing role of the academic middle manager in higher education:
I've already emailed you re. the Case study you requested, cited in the Online Library. We will need to get for you via interlibrary loan (our ILLiad system). Follow the instructions in the email I just sent you. Stacey and I are here to help guide you throught the process if necessary.
Thanks for using the Online Library services....
Dr. Clara Williams