how can i find peer - reviewed articles on human customer service versus automated customer service

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Answer

Hello,

Thanks for contacting the Online Library.  For your research, I would recommend the following databases:

  • ABI/INFORM Complete
  • Business Source Complete

You can find both of these databases listed alphabetically under Find Articles and More in the Online Library.  For search terms, I would recommend:

  • "customer service" AND automat*
  • "customer service" AND human

Be sure you enter the search terms as they are listed above.  The quotation marks will bring back the exact phrase and the * will bring back the root word with various endings-- for example, automatic, automation, etc.  I would recommend checking the box for full text to only bring back records with the full text article attached.  Since you need peer-reviewed articles, be sure you check the box for peer-reviewed.  Please let us know if you have any other questions!

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  • Last Updated Jul 26, 2017
  • Views 43
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